AI Chat Automation – 24/7 Seamless Support Across Channels
Deliver 24/7 service excellence through scalable, AI-driven chat across every touchpoint—without increasing headcount.
Why AI Chatbots Are a Business Necessity Now
At Exela Technologies, we integrate generative AI across our platforms to reshape customer experiences. Our blend of AI, ML, and RPA empowers enterprises to scale effortlessly while cutting costs.
24/7 Availability
Your customers don’t follow a 9-to-5. With AI chatbots for customer service, they’re supported instantly—no wait, no burnout.
Handling High Support Loads
Exela's chat automation solution seamlessly scales with your business—no need for extra hiring or training cycles.
Managing Seasonal Spikes
Instead of scrambling during holidays or campaigns, let AI-powered chatbots manage the surge with zero compromise.
Automating Repetitive Queries
Free up your team. Let AI handle order tracking, returns, FAQs, and password resets with lightning speed.
Eliminating Human Error & Fatigue
AI doesn’t need breaks. It never forgets. It delivers the same accurate, polite, and fast service—every time.
Case Automation & Backoffice Automation
From case automation to complex back-office workflows, our bots do more than chat—they drive intelligent process automation.
Top Features - OmniConnect
What Makes Exela’s AI Chatbots Different?
60% Faster Resolution Times
Speed matters. With real-time data integration, Exela’s bots deliver accurate answers within seconds.
70% Lower Cost Per Interaction
Automate up to 80% of support interactions using our scalable chat automation solution, slashing operational costs.
5X Agent Productivity
By handling the repetitive load, AI lets human agents engage more meaningfully and efficiently.
80% Lead Qualification Accuracy
Go beyond support. Our bots use conversational analytics to identify and qualify leads automatically.
30% Boost in Customer Self-Service Usage
Empower users to resolve their issues independently with dynamic, user-friendly multilingual bots.
60-Day Deployment Time
Get enterprise-grade AI chatbots for customer service deployed in just 60 business days—fully integrated with your CRM and systems.
How It Works
AI Chat Automation in 4 Steps
Ready to Redefine Customer Support?
Let automation do the talking. Cut wait times, raise satisfaction, and never miss a conversation—no matter when or where it starts.
Contact Us
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