AI Voice Automation - Human-Like Conversations, Business-Like Precision
Replace long hold times with real-time voice support powered by Exela’s AI and RPA technologies.
Why Voice Automation Is No Longer Optional
At Exela, we fuse Contact Center Automation, AI voice capabilities, and Robotic Process Automation (RPA) to help enterprises transform voice communication into a scalable, efficient, and intelligent business asset.
Intelligent Call Routing
Our Omnichannel Routing ensures every caller gets to the right department—faster.
Effortless Volume Management
Handle high call volumes during peak times without increasing headcount or sacrificing quality.
Automate Repetitive Voice Tasks
From appointment scheduling to payment reminders, let AI handle the routine so your team can focus on complex needs.
Eliminating Human Error
AI doesn’t mishear or misroute. It’s consistent, polite, and accurate—every time.
End-to-End Voice-Enabled Automation
Use voice to initiate back-office processes like document processing or automated data entry, reducing manual effort across the board.
Top Features - OmniConnect
What Makes Exela’s Voice Assistant Solution Different?
60% Faster Call Resolutions
Leverage advanced natural language processing (NLP) to understand caller intent instantly and deliver accurate responses—reducing average handling time and improving customer satisfaction.
Up to 70% Lower Operational Costs
Cut costs significantly by automating repetitive voice tasks using AI-driven voice assistants combined with Robotic RPA. Free up your human agents for complex interactions that require empathy and nuance.
90% Automation Coverage
Automate up to 90% of routine and repetitive call flows—like appointment confirmations, FAQs, and status updates—so your team can focus on what matters most.
60-Day Deployment
Get up and running in just 60 days with plug-and-play compatibility for your current telephony infrastructure and CRM systems. No need for major changes or downtime.
Multi-language Voice Capabilities
Serve a diverse, global customer base with multilingual voice support, ensuring personalized, fluent interactions no matter where your callers are from.
Real-Time Analytics & Call Summarization
Track performance and compliance with real-time insights, automatic call summarization, and behavior analysis—turning every conversation into data you can act on.
How it Works
Voice Automation in 4 Smart Steps
Ready to Rethink How Your Business Communicates?
With Exela’s AI Voice Automation, you’ll modernize your contact center, reduce costs, and deliver faster, smarter service—powered by voice.
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