AI Conversations at Scale: Automate Engagement Across Every Social Channel
One intelligent platform to power chat, voice, comments, and messages—across all your social platforms, 24/7
Meet the Smarter Way to Engage on Social
Exela’s Omnichannel experience platform is more than just publishing software—it’s an AI-powered social media automation and customer service automation solution.
Manage every DM, mention, comment, and even voice query—whether in real-time or autopilot—across Alexa, Shopify, LinkedIn, Instagram, Facebook, X, TikTok, YouTube, and more.
AI Chat & Voice Assistants
Auto-respond to comments, DMs, and social voice messages using intelligent, human-like AI.
Real-Time Engagement on Every Channel
Deliver seamless, social customer service experiences—available on every platform, even when your team isn’t.
Omnichannel Publishing & Campaign Planning
Plan, schedule, and publish content across channels using AI-informed timing and smart workflows.
Live Social Analytics
Monitor engagement, sentiment, and response time with a unified, real-time dashboard.
Built-In Link & Conversation Tracking
Track performance down to every click, comment, and query—across every social touchpoint.
Top Features - OmniConnect
Why Teams Choose Exela’s Social Engagement Automation
Automate Chat, Comments, and Voice Interactions
Respond to thousands of customer inquiries instantly across platforms with natural AI—supporting chat, voice, and even IVR system-integrated experiences.
Get Smarter Over Time
Our AI learns from past interactions to improve relevance, tone, and speed over time.
Centralized Inbox for Social Conversations
Manage all DMs, mentions, reviews, and comments in one streamlined customer service platform.
Boost Conversion Rates with Conversational Journeys
Use contextual replies, CRM-driven automation, and AI to create smart engagement flows.
Drive Results with Actionable Insights
Use live data and social media analytics to refine strategy and maximize performance.
Integrate Seamlessly
With a robust integration ecosystem, you can connect to your CRM, helpdesk, ticketing, or email systems—no code required.
How it Works
How Exela’s Social Media Automation Solution Works in 4 Easy Steps
Time to Say Goodbye to Missed Messages & Manual Replies
Social automation solution doesn’t sleep—neither should your brand.
With Exela’s AI-powered social automation, your team stays focused on strategy while AI handles the real-time conversations that matter.
Our cloud-based call center solution and IVR system integrations make delivering consistent, always-on omnichannel experiences effortless.
Contact Us
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