Reimagine Tech Support with Our AI-Powered Automation Platform
Deliver Real-Time Support, Automate Tickets, and Personalize Interactions with Smart AI Chatbots and Virtual Assistants
Trusted by Leading Technology Enterprises
Our intelligent platform helps tech organizations scale customer and IT support, boost agent efficiency, and modernize service delivery through chat and voice AI agents, self-service tools, and AI-enhanced automation.
500+ technology platform integrations
35+ Mn automated interactions daily
99% first-response accuracy with AI
Why Technology Companies Need AI-First Virtual Assistants
Long ticket queues. Scripted support. Delayed response times. Agents overwhelmed by basic issues.
With our AI-first support model, you can deploy technology AI agents across chat, voice, and email to provide real-time, multilingual customer support—powered by AI-driven analytics and automation.
Pre-Service
- Automate onboarding and feature walkthroughs
- Resolve technical FAQs with self-service AI agents
- Send reminders for updates, renewals, and trials
During Service
- Power helpdesk with AI-powered canned responses
- Route complex tickets with complete chat history and summaries
- Deliver support via chat AI agents and voice AI agents with context preserved
Post-Service
Summarize agent chats using AI summarizer for follow-ups
Trigger smart notifications for feature launches and upgrades
Collect CSAT and re-engage users with virtual assistant support
Backoffice
Integrate AI into ITSM and CRM platforms
Automate workflows such as bug triaging, compliance checks, and patch alerts
Analyze interaction trends using AI-driven analytics to improve product experience
Comprehensive Technology Automation Solutions
Technology Test Automation
Automate product QA, regression testing, and API validation—accelerate go-to-market with AI-enhanced workflows.
Smart Support Suite
Deliver tiered support through AI-powered chatbots, virtual assistants, and live agent handoffs for critical issues.
Knowledge Management
Empower agents with real-time answers using a unified, AI-curated knowledge base.
Tech Stack Optimization
Ensure interoperability across platforms and enhance CX using AI-enhanced tech assistants and integrations.
Top Features - OmniConnect
What You Get with Our AI-Powered Tech Platform
Chat Automation
Deploy multilingual tech chatbots that provide human-like conversations and smart suggestions to resolve queries faster.
Voice Automation
Enable voice AI agents to handle inbound and outbound calls for tech support, troubleshooting, and product walkthroughs.
Email Automation
Automate email triage, route priority issues, and generate responses with AI-powered chatbot intelligence.
Self-Service Portals
Empower customers to resolve issues independently with self-service AI agents and smart search features.
AI Summarizer & Canned Responses
Speed up resolutions with AI-generated conversation summaries and pre-approved AI-powered canned responses.
Analytics & Insights
Leverage AI-driven analytics to track trends, customer sentiment, and team performance to enhance your tech offerings.
Major Benefits - OmniConnect
Exela’s conversational AI for the technology industry ensures robust security, compliance with regulations like HIPAA and GDPR, and seamless integration.
Security & Compliance
- GDPR, SOC 2, ISO 27001 certified
- Role-based access and identity controls
- End-to-end encryption across support channels
Built for the Modern Tech Stack
- Seamless integration with Jira, Zendesk, ServiceNow, and Salesforce
- Go live in under 45 business days
- Scalable architecture with hybrid AI + human agent model
What Sets Exela Apart in AI for Technology Support
We go beyond generic bots
We go beyond generic bots—we’re technology automation specialists. Our platform is tailored for tech use cases from product onboarding to post-release support.
we:
Understand technical jargon, developer workflows, and ITSM frameworks
Build AI-powered tech chatbots trained on your documentation and product knowledge
Deeply integrate into your ticketing and product support ecosystem
SaaS | Enterprise Tech | Consumer Apps | DevOps Tools
Whether you’re a software provider, hardware OEM, or cloud platform, our AI solutions adapt to your ecosystem:
SaaS
Onboarding, password resets, usage support, upselling
Enterprise Tech
User provisioning, policy enforcement, SLA tracking
Consumer Apps
Subscription support, feature assistance, retention workflows
DevOps Tools
CI/CD automation, bug reporting, release tracking
Ready to Build the Future of Tech Support?
Deliver faster, smarter, and more personalized experiences—powered by AI chatbots, virtual assistants, and dynamic automation.
Contact Us
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