Transform Retail Operations with Exela’s Intelligent OmniConnect Automation
Deliver Human-like Conversations, Virtual Shopping, Self-Serve Queries, and Minimize Costs – All from One Market-Leading AI-First Platform
Trusted by Global Retail and eCommerce Leaders
Exela empowers retail and e-commerce businesses to automate customer service, personalize engagement, and minimize cost with AI, all while enabling scalable, OmniConnect experiences across every digital touchpoint.
850+ retail deployments
40+ Mn digital interactions managed daily
97% customer satisfaction with Human-like AI Agents
Why Retail Needs OmniConnect AI-Powered Agents
Manual responses. Long wait times. Fragmented service. It’s time to evolve.
With Exela’s market-leading AI-first retail solution, deploy Dynamic AI agents that deliver human-like customer support across chat, voice, email, and social media—backed by real-time chatbot analytics and powered by your Customer Data Platform.
Pre-Purchase
- Power virtual shopping experiences with personalized product discovery
- Recommend items using AI agent with the Customer Data Platform
- Guide customers through catalog, deals, and offers with voice-enabled shopping
During Purchase
- Handle price inquiries, promo codes, and cart issues via AI chatbots for retail and ecommerce
- Automate checkout queries and payment confirmations
- Route complex issues to human agents with conversation context retained
Post-Purchase
Automate return/refund requests and delivery tracking
Send proactive alerts on order status, stock, and deals
Re-engage users with self-service and upsell opportunities
Backoffice
Analyze queries with chatbot analytics to improve offerings
Automate support workflows, fraud checks, and segmentation
Track interaction trends to enhance customer journeys
Comprehensive Retail Automation Solutions
OmniConnect Communication Solution
Deliver consistent experiences across voice, chat, email, and social with a unified OmniConnect customer engagement solution.
Chatbot Building Platform
Create and manage retail-specific journeys with our no-code studio, enabling fast deployment of AI agents across every channel.
Cloud Contact Center Solution
Empower your agents with an integrated cloud contact center solution for seamless AI + human collaboration and case management.
Top Features - OmniConnect
What You Get with Exela’s Retail AI-Powered OmniConnect Platform
Chat Automation
Resolve retail and ecommerce queries with multilingual, human-like conversations—available 24/7.
Voice Automation
Let customers shop, track orders, and get support via voice-enabled shopping agents with natural dialogue capabilities.
Email Automation
Send automated confirmations, delivery updates, and personalized follow-ups using intelligent triage and routing.
Social Automation
Respond to retail queries on digital channels like Instagram, Facebook, and WhatsApp in real time.
Data Analytics
Leverage chatbot analytics to understand buying behavior, reduce churn, and optimize upsell/cross-sell strategies.
Major Benefits - OmniConnect
Exela’s conversational AI for the retail industry ensures robust security, compliance with regulations like HIPAA and GDPR, and seamless integration.
Security & Compliance
- SOC 2 Type II, ISO 27001, and GDPR compliant
- End-to-end encryption across voice and digital interfaces
- Integrated identity, consent, and SLA management
Built for the Retail Tech Stack
- Works with Salesforce, Shopify, Magento, and more
- Deployed in under 45 business days
- Supports AI-only or hybrid AI + human agent models with self-service
What Sets Exela Apart in Retail CX Automation
We’re not just an AI platform—we’re retail specialists.
Our Human-like AI Agents are trained on retail-specific intents, from order management to product recommendations and loyalty engagement.
Unlike generic chatbot providers, Exela:
Understands eCommerce workflows and buyer behavior
Tailors AI journeys for fashion, electronics, grocery, and lifestyle segments
Seamlessly integrates with your CRM, CDP, and support platforms
Fashion | Electronics | Grocery | Lifestyle
Whether you’re an ecommerce brand, brick-and-mortar chain, or marketplace platform—Exela adapts to your unique retail ecosystem:
Fashion
Style guides, returns, and new arrivals
Electronics
Product specs, troubleshooting, warranty tracking
Grocery
Stock checks, reordering, membership benefits
Lifestyle
Subscription management, reviews, post-purchase engagement
Ready to Build a Digital Front Door for Your Retail Brand?
Deliver secure, intelligent, and human-like customer support at scale with Exela’s AI-powered OmniConnect Retail Platform.
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