Turning Every Interaction Into Resolution

We unify people, platforms, and processes to create seamless, context-aware journeys. The result: smoother operations, stronger customer relationships, and measurable, scalable outcomes.

Debt Recovery & Resolution Services

End-to-End Consumer and Commercial Debt Collection

We don’t chase debt – we convert it. Using segmentation and behavioral insights, BACS manages the full recovery lifecycle, from early reminders to post–charge-off accounts, with precision and transparency.

What We Handle

  • Consumer Debt Recovery – Utilities, telecom, education, healthcare, auto loans, credit cards, personal loans, mortgages.
  • Commercial Debt Recovery – Small business loans, equipment leasing, vendor payables, B2B receivables.
  • Pre-Legal Support – Demand notices, dispute validation, documentation for legal readiness, and settlement facilitation.
  • Late-Stage Recovery – Portfolio segmentation, skip tracing, and litigation-ready prep.

At BACS, every strategy starts with data, runs on discipline, and ends in results.

Digital & Data-Driven Collections

Digital tools don’t replace skilled collectors. They amplify them.

Our data-enabled collection systems help teams prioritize high-propensity accounts, optimize outreach timing, and communicate seamlessly across channels.

Core Capabilities

  • Data-driven segmentation and contact prioritization.
  • Behavior-based outreach planning and follow-up optimization.
  • Secure digital communication channels — SMS, email, chat, and web.
  • Self-service payment portals with real-time visibility.
  • Verified skip tracing using multi-source data.
  • Centralized dashboards for compliance, reporting, and performance tracking.

This is intelligent enablement — helping teams collect smarter, faster, and more ethically.

Payment Management & Settlement Design

The Psychology of Payment Meets the Precision of Process

We turn payment conversations into commitment. Using empathy and data, we design repayment plans that work for consumers and deliver for creditors.

What We Deliver

  • Custom settlement offers and structured payment plans.
  • Account re-aging, hardship programs, and dispute resolution.
  • Secure digital payment orchestration.
  • Adherence and compliance monitoring.

We don’t just collect money — we help rebuild financial trust.

Portfolio & Asset Management for Debt Buyers

Maximizing Returns on Purchased Receivables

Discipline drives returns. We bring structure, compliance, and accuracy across the entire lifecycle — from acquisition to liquidation.

What’s Included

  • Portfolio segmentation and recovery modeling.
  • Performance analytics, vintage tracking, and forecasting.
  • Scoring and liquidation potential analysis.
  • Vendor oversight, compliance audits, and audit-ready reporting.

We turn distressed assets into structured, measurable returns — with full visibility and zero shortcuts.

Collections Consulting & Compliance Advisory

Successful recovery isn’t an accident. It’s a system.

We design collections systems that scale and stay compliant. From audits to digital roadmaps to regulatory alignment, we build operations that perform.

Our Expertise

  • Collections process audits and performance benchmarking.
  • Compliance architecture, vendor management, and risk mapping.
  • Digital transformation roadmaps for collections and servicing.
  • Regulatory alignment with FDCPA, FCRA, TCPA, CFPB, HIPAA, and state-specific mandates.
  • Training, playbooks, and script validation for teams and partners.

Compliance that protects and performs.

Ready to Redefine Recovery?

Let’s build a recovery strategy that grows revenue without adding risk. Whether you’re boosting performance, tightening compliance, or modernizing operations, BACS helps you recover more — with confidence.