For more than 35 years, BACS has been more than a collections agency. We are a human-centered performance partner delivering smarter, technology-driven recovery and customer engagement.
Every interaction begins with empathy and ends with trust, powered by technology and ethics.
We believe every call, message, and ticket starts with empathy. That belief shapes how we use technology, psychology, and ethics to create meaningful interactions. Our mission is simple. We help our clients, their customers, and our communities achieve results with integrity, care, and excellence.
Our work is built on clear principles. They are not just words on a wall. They guide every decision we make and every interaction we have with your customers.
We empower people. That includes our clients, their customers, and our communities. Our goal is to help them succeed with honesty, empathy, and excellence. We connect with people, not accounts. We rebuild relationships and deliver results responsibly through ethical recovery and customer support.
We are reimagining collections and customer care for a digital world. Technology should not replace people. It should enhance what they can do. We lead by showing how AI-driven compliance and human understanding can deliver better performance and stronger relationships.
We are rooted in ethics, compliance, and social responsibility. We hire for potential, not background. We create sustainable livelihoods and dignity for more than 10,000 people across the U.S. and India. When people thrive, performance follows.
A trusted, compliant, and technology-driven partner delivering compassionate, consistent results.
This is the BACS advantage. We are a SOC 1 Type II and PCI compliant partner licensed across all required U.S. states. We are trusted by government, healthcare, and Fortune 500 clients. Our technology supports human decision-making so every interaction stays accurate, compliant, and compassionate.