Challenges:
- Context Retention: Chatbots struggle with context retention, multi-intent queries, and providing personalized responses.
- Customer Frustration: Multilingual support and escalation issues lead to customer frustration and inefficiencies.
Approach by Exela:
- Exela’s AI-powered chat automation handling 70% of generic queries, with 24/7 availability.
- Integrated multi-lingual support and personalized interactions, ensuring smoother conversations.
- Leveraged AI insights to continuously optimize chatbot performance.