AI-First Patient Care with Exela’s OmniConnect Automation for Healthcare
Deliver Care That Listens, Responds, and Remembers – Across Every Touchpoint
Why Healthcare Needs an OmniConnect AI-Driven Solution
Disconnected communication. Long patient wait times. Overburdened support agents. Missed follow-ups. Manual workflows. Limited visibility into patient engagement. Sound familiar?
Automate and personalize every step of the patient journey
Ensure patient data security
Provide seamless experiences across multiple channels
Enhance efficiency and patient engagement using conversational AI
Deliver a consistent and personalized experience at scale
Top Features - OmniConnect
What You Get with Exela's AI-Powered OmniConnect Platform
AI Chat Automation
Provides 24/7 resolution of healthcare queries, automates booking and patient onboarding, and supports multilingual interactions in compliance with HIPAA regulations.
Voice Automation
Delivers natural, human-like interactions through voice AI agents, employs intelligent IVR systems for efficient call routing and reminders, and facilitates appointment scheduling via voice commands.
Email Automation
Manages automated patient updates, confirmations, and test results, streamlines email triage for prompt resolutions, and conducts campaigns to re-engage inactive patients.
Social Automation
Engages patients on social platforms, seamlessly escalates complex queries to support agents, and collects feedback to guide subsequent steps in patient care.
Data & Conversational Analytics
Monitors patient sentiment and intent, refines engagement strategies based on behavioral insights, and integrates data into care plans and marketing initiatives.
Major Benefits - OmniConnect
Exela’s conversational AI for healthcare ensures robust security, compliance with regulations like HIPAA and GDPR, and seamless integration within the digital healthcare ecosystem.
Security & Compliance
- HIPAA, SOC 2 Type II, and GDPR compliant
- End-to-end encryption and secure patient data handling
- Consent and identity management across every channel
Built for the Digital Healthcare Ecosystem
- Integrates with Epic, Cerner, Athena, Salesforce, and more
- Deploy in just 60 business days with zero downtime
- Scales across clinics, telehealth startups, and large hospital networks
What Sets Exela Apart in Healthcare CX Automation
Exela isn’t just another automation vendor—we’re a healthcare-native technology partner.
With decades of experience in revenue cycle management, claims processing, and medical data handling, we design AI-powered solutions that speak your language. Our OmniConnect platform isn’t retrofitted for healthcare—it’s built for it from the ground up.
Unlike generic AI platforms, Exela:
Understands healthcare operations end-to-end—from patient access to claims to collections
Embeds industry-specific logic to reduce denials, streamline intake, and boost reimbursement accuracy
Ensures compliance by design, thanks to deep expertise in healthcare regulations
Integrates with clinical and administrative workflows—so AI supports your staff, not replaces them
We combine the speed of automation with the trust and depth that healthcare demands.
Exela’s OmniConnect solution is ideal for:
Outpatient clinics
Multispecialty hospitals
Health systems
Telehealth providers
Medical billing
Support teams and more
Ready to Build a Digital Front Door for Your Healthcare System?
With Exela’s AI-powered omnichannel platform, every interaction becomes an opportunity to improve care, reduce cost, and deepen patient relationships.
Contact Us
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