Transform Telecom Operations with Our Dynamic Automation Platform
Handle Self-Serve Telecom Queries, Elevate CX, and Scale with AI-Powered Virtual Agents
Trusted by Telecom Leaders Worldwide
Our Conversational Commerce Cloud empowers telecom providers to automate customer interactions, reduce wait times, and personalize experiences—across digital voice channels, chat, and self-serve portals, all powered by OmniConnect workflows.
700+ telecom deployments
50+ Mn daily customer interactions handled
99.9% query accuracy with Voice AI
Why Telecom Needs AI-First Virtual Agents
Manual call routing. Scripted IVRs. Frustrated customers. Sound familiar? With our Dynamic AI Agents, you can deploy telecom virtual agents across chat and voice to deliver interactive, real-time conversations that not only resolve queries but drive upsell and loyalty.
Pre-Service
- Handle SIM activations and plan recommendations
- Automate KYC and identity checks
- Push real-time onboarding updates
During Service
- Provide 24/7 support via Voice AI and telecom chatbot
- Suggest best-fit plans using AI-driven insights
- Route complex issues to live agents—with chat summarizer context
Post-Service
Summarize agent chats for faster follow-ups
Trigger smart billing reminders and outage alerts
Collect CSAT and re-engage users via self-serve telecom queries
Backoffice
Integrate with billing and CRM for dynamic workflows
Enable fraud detection, churn prediction, and segmentation
Leverage conversational analytics to improve packages and CX
Comprehensive Telecom Automation Solutions
Plan Intelligence
Automate plan recommendations, recharge options, and usage tracking—powered by real-time data and AI-driven insights.
Real-Time Query Resolution
Deliver instant responses with AI-powered telecom chatbots and Voice AI Agents trained in industry-specific use cases.
Customer Lifecycle Management
Support onboarding, upselling, and retention with dynamic AI agents that understand telecom workflows end to end.
Compliance & SLA Management
Ensure security, consent, and SLA adherence with built-in compliance across all channels.
Top Features - OmniConnect
What You Get with Our Telecom AI-Powered OmniConnect Platform
Chat Automation
Deliver 24/7 multilingual telecom support through chatbots that understand user intent and offer human-like conversations. Enable real-time suggestions to improve agent speed and resolution quality.
Voice Automation
Voice AI agents handle telecom queries via smart IVR, natural conversations, and real-time escalation to live agents when needed.
Email Automation
Send outage alerts, confirmations, and billing updates. Use intelligent triaging to prioritize and respond faster.
Social Automation
Respond instantly to customer concerns on social platforms. Push personalized updates in real-time and escalate as needed.
Data Analytics
Track usage patterns and customer behavior to enhance upsell/cross-sell and reduce churn. Integrate AI-driven insights with CRM to optimize offerings.
Major Benefits - OmniConnect
Exela’s conversational AI for the BFSI industry ensures robust security, compliance with regulations like HIPAA
and GDPR, and seamless integration.
Security & Compliance
- SOC 2 Type II, PCI DSS, GDPR compliant.
- End-to-end encryption across all channels.
- Consent and identity management are baked in.
Built for the BFSI Tech Stack
- Works with Salesforce, SAP, Oracle, Temenos, and more.
- Deployed in under 60 business days.
- Supports OmniConnect self-service and hybrid AI+human agent model.
What Sets Us Apart in Telecom CX Automation
We’re not just an AI platform—we’re telecom specialists.
Our AI agents are trained for telecom-specific scenarios, from billing inquiries to outage resolution and fraud detection.
Unlike generic providers, we:
Understand subscriber workflows and telecom compliance
Tailor Voice AI and chat models to suit mobile, broadband, and OTT needs
Integrate deeply with your CX and billing stack
Mobile | Broadband | OTT
Whether you’re a mobile operator, fiber broadband provider, or OTT brand – our solution adapts to your needs:
Mobile
Plan discovery, SIM activation, recharge reminders, real-time support
Broadband
Outage alerts, router troubleshooting, plan upgrades
OTT
Subscription management, content support, churn prevention
Ready to Build a Digital Front Door for Your Telecom Brand?
Deliver secure, intelligent, and empathetic experiences at scale with our AI-powered Telecom Chatbot and Voice AI Agents.
Contact Us
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