Why Voice Automation Is No Longer Optional
At BACS, we fuse Contact Center Automation, AI voice capabilities, and Robotic Process Automation (RPA) to help enterprises transform voice communication into a scalable, efficient, and intelligent business asset.
Intelligent Call Routing
Effortless Volume Management
Automate Repetitive Voice Tasks
Eliminating Human Error
End-to-End Voice-Enabled Automation
Top Features - OmniConnect
What Makes BACS Voice Assistant Solution Different?
60% Faster Call Resolutions
Leverage advanced natural language processing (NLP) to understand caller intent instantly and deliver accurate responses—reducing average handling time and improving customer satisfaction
Up to 70% Lower Operational Costs
Cut costs significantly by automating repetitive voice tasks using AI-driven voice assistants combined With ROb0tiC RPA. Free up your human agents for complex interactions that require empathy and nuance.
90% Automation Coverage
Automate up to 90% of routine and repetitive call flows—like appointment confirmations, FAQs, and status updates—so your team can focus on what matters most
Real-Time Analytics & Call Summarization
Track performance and compliance with real-time insights, automatic call summarization, and behavior analysis—turning every conversation into data you can act on.
Multi-language Voice Capabilities
Serve a diverse, global customer base with multilingual voice support, ensuring personalized, fluent interactions no matter where your callers are from.
60-Day Deployment
Get up and running in just 60 days with plug-and-play compatibility for your current telephony infrastructure and CRM systems. No need for major changes or downtime.
How it Works
Voice Automation in 4 Smart Steps
Get in Touch: Have Questions About BACS Solutions and Implementation?
Ready to unlock the power of automation and streamline your business processes? Our team of seasoned industry experts are here to guide you.